Operations Manager MSP

Are you passionate about driving operational excellence, optimizing services, and managing complex programs in a fast-paced environment? Do you have experience in managing client relationships and ensuring top-tier service delivery? If so, we want to hear from you! At TAPFIN, part of ManpowerGroup, we are looking for an operations manager. We help businesses navigate the changing world of work. In today’s fast-paced environment, companies need flexible solutions to stay competitive. TAPFIN provides Managed Service Programs to manage and optimize external talent, acting as the main point of contact for recruitment and workforce management. Our goal is to deliver efficient, results-driven solutions that let our clients focus on their core business while we handle their workforce needs.

As Operations Manager, your days will be as dynamic as they are impactful. You’ll play a key role in:

• Implementing Change & Optimization: Oversee process changes, optimize program functions, and ensure compliance with evolving laws and regulations.
• Program Management: Manage client expectations and deliver services that meet or exceed contractual requirements (KPI/SLA performance, penalty avoidance).
• Client Relationship Management: Build and nurture strong relationships with clients, measure their satisfaction, and organize operational meetings to ensure alignment.
• Operational Problem Solving: Identify and resolve operational issues, ensuring smooth service delivery.
• Service Delivery Excellence: Ensure the program is running efficiently and cost-effectively, optimizing productivity and lowering operational costs.
• Stakeholder Management: Collaborate with multiple stakeholders at all levels, from operational professionals to senior management.
• Contract Support: Assist in contract renewals, change requests, and making/monitoring Program Service Delivery Plans.
• Profitability Growth: Contribute to revenue growth and cost efficiency to maintain the profitability of the program, working alongside the Business Unit Manager (BUM).
• Program Maturity: Drive the growth of the program, ensuring it matures to generate more sales, create references, and maintain a long-lasting client relationship.

Who are you?

We’re looking for someone who has a blend of technical expertise and leadership skills:

• Educational Background: A Master’s or Bachelor’s degree with relevant professional experience.
• Professional Experience: Experience working in a Managed Service Provider (MSP) environment and delivering high-quality services.
• Stakeholder Management: Proven ability to manage relationships with multiple stakeholders, from operational staff to top management.
• Operational Management: Experience managing teams and driving day-to-day service delivery.
• Core Competencies:
  • Leadership
  • Quality orientation
  • Results-driven
  • Customer-centric mindset

What’s in it for you?

At TAPFIN, we believe in taking care of our team. Here’s what you can expect:

• Competitive Salary: Based on your experience and expertise.
• Flexible Work Environment: We value work-life balance and offer flexibility where possible.
• Comprehensive Benefits Package: Including group and hospitalization insurance.
• 32 Days of Paid Leave: Enjoy time off to recharge.
• Company car + fuel card.
• Monthly netto allowance.
• Supportive Team: Work in a collaborative and dynamic environment that encourages growth and learning.
• Training & Development: Access to a range of training opportunities to help you grow in your career.

Ready to make a real impact in a forward-thinking company? Apply now and take the next step in your career as an Operations Manager at TAPFIN!